Privacy Policy

Silver Looms ("we", "us", "our") operates silverlooms.in. This policy explains what personal data we collect, why we collect it, and how you can contact us about your information.

• Account details — name, email address, and profile information when you sign in with Google or email.
• Order details — shipping address, phone number, items purchased, and payment confirmation references.
• Usage data — pages visited, device type, and general site interaction to improve our storefront.
• Communications — messages you send us via email or Instagram, and marketing preferences if you subscribe to our newsletter.

• Process and deliver your orders, including shipment tracking updates.
• Provide customer support and respond to your enquiries.
• Maintain your account, wishlist, and order history.
• Send service emails related to your purchases or account security.
• Improve our website, products, and shopping experience.
• Comply with applicable laws and prevent fraud or misuse.

Payments are processed securely through Razorpay. We do not store your full card or UPI credentials on our servers. Shipping and delivery are handled through our logistics partners, including Delhivery. These providers receive only the information needed to complete your transaction or deliver your order.

If you choose Google sign-in, authentication is handled by Supabase and Google according to their respective privacy policies. We receive your name and email address to create and manage your Silver Looms account.

We use cookies and browser storage to keep you signed in, remember your cart and wishlist, and maintain essential site functionality. You can control cookies through your browser settings, though some features may not work correctly if cookies are disabled.

We retain order and account information for as long as needed to fulfil orders, provide support, meet legal obligations, and resolve disputes. You may request deletion of your account by contacting us, subject to records we must keep for tax or legal compliance.

You may request access to, correction of, or deletion of your personal data. You may also opt out of marketing communications at any time. To make a request, contact us using the details below.

For privacy-related questions, reach us on Instagram @silverlooms_2026 or email us at hello@silverlooms.in.

By using our website, you agree to shop in good faith, provide accurate order information, and use our content and products only for lawful personal purposes. We reserve the right to refuse service, cancel orders, or update these policies when necessary. Continued use of the site after changes are posted constitutes acceptance of the updated policy.